Last Updated: 8 July 2026
At A Bitta Betta, every magnet is made especially for you using the photographs you provide.
Cancellations
Orders may be cancelled for a full refund before production has started.
Once production has begun, orders cannot be cancelled because the products are personalised and made specifically for each customer.
Returns
Due to the personalised nature of our products, we do not accept returns simply because:
- you changed your mind;
- you ordered the wrong quantity;
- you no longer want the product.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or does not match your order, please contact us within 7 days of delivery.
Please include:
- your order number;
- a description of the issue; and
- clear photographs showing the problem.
If the issue resulted from an error on our part, we will, at our discretion:
- replace the product; or
- provide a full or partial refund.
Customer-Supplied Images
We cannot offer refunds or replacements where the final product reflects:
- low-resolution or blurry images supplied by the customer;
- cropping selected by the customer;
- spelling mistakes or incorrect information provided during ordering.
Please carefully review your order before completing your purchase.
Refund Processing
Approved refunds will be processed back to the original payment method where possible. Processing times may vary depending on your payment provider.